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Privacy Policy

This website is owned and managed by BonVivant Portal LLC.

Minors

  • Individuals under the age of 13 are prohibited from registering as a user of this website.

Commitment to Privacy

We value your privacy and the security of your personal information. This policy explains how we collect, use, protect, and store your personal data, as well as your rights regarding the information we hold about you.

This Privacy Policy applies to your interactions with us whether through our website, mobile applications, telephone, social media, or any other services offered by BonVivant Portal LLC (Services).

Key Points to Know

  • Your Rights – You have several rights regarding your personal information, which are detailed in this policy.
  • Marketing – We may send marketing messages where permitted by law, to share offers and updates we believe are relevant to you. You can opt out at any time.
  • Advertising – We may display online advertising about our products and services across our platforms and third-party sites.

Company Details

BonVivant Portal LLC operates in the United Arab Emirates. When we say "we," "our," or "us" in this policy, we are referring to BonVivant Portal LLC, which controls your personal information depending on your interactions with us.

Personal Information We Collect

We may collect:

  • Your name, address, date of birth, phone number, email address, and payment details.
  • Account login credentials (username and password).
  • Purchase and transaction history.
  • Marketing communication preferences.
  • Interaction details from emails, social media, and customer service queries.

Legal Basis for Processing Your Data

We process your personal data under the following legal grounds:

  • Consent – When you agree to specific uses of your data.
  • Legitimate Interest – For running our business in ways that do not override your rights.
  • Contract Performance – To provide you with the services or products you have purchased.
  • Legal Obligation – Where required by law.
  • Fraud Prevention – To protect our customers and company from fraudulent activity.
  • Vital Interests – To protect life and safety.

How We Use Your Information

We may use your personal information to:

  • Provide our products and services, including payment processing and delivery.
  • Personalise your experience with tailored offers and recommendations.
  • Maintain safety and security for customers, employees, and systems.
  • Conduct analytics and profiling to improve our services.
  • Contact you regarding your account, orders, or inquiries.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, personalise content, and display relevant advertising. See our Cookie Policy for details.

Sharing Your Information

We may share your personal data with:

  • Service providers such as payment processors, delivery partners, advertising agencies, IT service providers, and analytics companies.
  • Social media platforms where you interact with us.
  • Legal and regulatory authorities when required.
  • In the event of a business transfer or sale of BonVivant Portal LLC.

We will never sell your personal data to third parties.

Payments

  • If you make a payment on our website, your details are transmitted securely to our payment provider.
  • We accept Visa and MasterCard in AED (or other agreed currencies).
  • We do not store, sell, or lease your payment information to third parties.

Marketing Communications

We may send you promotional offers and updates if you have given consent or if it is in our legitimate interest. You may opt out at any time via your account settings or by contacting us.

Your Rights

Under applicable data protection laws, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate data.
  • Restrict how we use your information.
  • Request deletion of your data.
  • Request data portability.
  • Object to processing for marketing purposes.

Refunds

Refunds will be processed only through the original method of payment.

Data Retention

We keep your personal data only for as long as necessary, typically up to 7 years after your last interaction with us, unless a longer period is required by law.

Security

We apply strict measures to protect your personal information, including:

  • Restricted physical and system access.
  • Firewalls and user authentication controls.
  • "Need-to-know" access policies.

Delivery Policy

BonVivant Portal LLC will not provide goods or services to OFAC-sanctioned countries in accordance with UAE law. Multiple transactions may result in multiple postings to the cardholder's statement.

Contact Us

For questions, requests, or complaints regarding your personal data:

  • Email – info@bonvivant.ae